In January I was lucky enough to attend the Marketing Sherpa Email Summit in Miami for absolutely nothing. Quite literally, all I paid for was gas for the drive down, parking, and my hotel room. I was the lucky winner of a free ticket to the summit itself, the pre-workshop the day before, a VIP party, dinner in South Beach, the Gala dinner and party poolside...pretty much everything the event had to offer. And for this wonderful package I have to offer a belated but truly heartfelt thank you to Jason Henderson of Big Marketing, Erick Mott and the team at Lyris, and Todd Lebo and everyone else from Marketing Sherpa. All were tons of fun to hang out with and I learned a lot at the conference that I was able to bring back and put into action. So I wanted to share the top forty takeaways from my two-and-a-half-day jaunt down I-95 to Miami.

1. "Adequecy is the enemy of excellence." Dr. Flint McGlaughlin of Marketing Experiments
2. On email signup forms, consider the offer - are you just offering the newsletter? Gee. Wow. What's the incentive in signing up for a newsletter? Instead, offer something useful.
3. Use specific statements of quantity, not vague statements of quality.
4. Your copy should focus on what the customer gets from your company, not what your company gets from the customer.
5. Your call-to-action should communicate value.
6. Don't offer a conclusion about your company. Offer hard facts that lead the reader to an inevitable conclusion.
7. Use images to create value. If the hero shot or smiley-faced girl doesn't communicate anything of value, replace it with something that does - and use it to guide the customer's eyes.
8. Every button should make a promise, should tell you what you're going to get.
9. "Free" is good. "Completely free" is better. "Fully-functioning, completely free" is even better.
10. Link to your privacy policy on your signup form. (It can open in a popup window.)
11. There is no one optimal sending frequency - it differs for everyone. TEST.
12. Address the consumer's needs and how you can fix those needs.
13. The only goal of your email is a click from the recipient, not a sale. The landing page leads to the sale.
14. It's important to know how few of your repeat customers are responsible for what percentage of your sales. For example, 12% of Coke customers are responsible for 80% of its sales.
15. Customer retention is both relegated to the back office, and in and of itself fragmented/diluted. Joseph Jaffe, Author of Flip the Funnel
16. When it comes to social media, people don't want to talk to shoes, but shoes keep trying to talk to people!
17. Lead nurturing is a relevant and consistent dialog with viable potential customers regardless of their timing to buy.
18. In B2B it's important to focus on lead nurturing - 80% of marketing leads wind up lost, ignored, or discarded.
19. Existing site traffic is full of potential subscribers, so optimize your best entry paths (look at your analytics) and lead them to your subscription forms.
20. Segment your lists for more effective email marketing - "batch and blast" is the past.
21. In B2B marketing, the name of the sender affects open rates twice as much as the subject of the email.
22. In social media, your audience is made up of three groups - silent majority, vocal minority, social authority. The latter has the highest ability to spread your word.
23. Connect with subscribers wherever they are - this is the intersection of social and email.
24. Enable campaigns with social sharing buttons - 89% who use it say it effectively extends their reach to new markets. Sergio Balegno of Marketing Sherpa
25. Turn your fans into an outside sales force.
26. Before you send out your newsletter, send out tweet asking people to subscribe.
27. Track who is sharing to segment the vocal minority or social authority from the silent majority.
28. Email is about sending your site to people. Dela Quist of Alchemy Worx.
29. Traffic is expensive - eyeballs cost money.
30. Consider affiliates, co-brand deals, licensing, natural search, paid search, tv press, sponsorships, list rental, and opt in email...of these, opt-in email is by far the cheapest.
31. Strike up a co-registration deal with someone in a similar but not competing market. The best co-reg deals are barter/trade and don't cost you (or the other company) anything.
32. For many companies, double opt-in subscriptions are really overkill...how hard is it, really, to just unsubscribe? (Don't take this as advice from me, it's a paraphrased quote!) However, double-optin is preferred for co-reg, sweeps, and 3rd-party leads.
33. Make sure your email has value, not just relevance.
34. Sources of opt-in names can be newsletter offers, customer service call-ins, trade events, tele-prospecting.
35. Make emails easy to forward to a friend. Then ask your subscribers to do so!
36. Best placement for email signup forms is top left or right, "above the fold", and on every page of your site.
37. Use benefit-oriented language in your signup form.
38. Make sure there's at least one form field and not just a button, because people are used to seeing form fields and that field is the widget that their eyes are used to associating with signing up for something.
39. Tell people how often the emails will come when they sign up.
40. 

    Cricket Lollipop

    And finally, even kids don't want to eat lollipops with dead crickets in them, even if they are a novel idea. Thanks anyway, Bamboo Cricket, at least I can guarantee I won't forget your name!

Note: Cricket lollipop photo courtesy of Offbeat Treats.

Affiliate.com is running a great contest with these awesome t-shirts they gave away at Affiliate Summit recently. I wasn't lucky enough to attend (being busy with the Email Summit in Miami in January and about to head off to the Miva Merchant conference tomorrow), but Tom Wozniak at Affiliate.com was nice enough to send me one in the mail (along with anyone else who emailed and asked). And the person with the most creative blog posts wins the contest - the prize being $1000 in case, and a $1000 cash donation in that person's name to the American Red Cross Haiti Relief Fund. It's a win-win...at worst I get a great t-shirt, and at best I get cash and Haiti gets $1000 no matter what!

This got me to thinking about all the things online retailers have been doing to show their support for relief efforts following the tragic earthquake in Haiti on January 12. One of the first ones I noticed was when my favorite members-only sites, Rue La La, closed its boutiques for almost 24 hours. In a quote from their facebook page:

Rue La La joins the rest of the world in grieving the tremendous losses to the people of Haiti. Out of respect for those who have lost loved ones, their shelter, and life's basic necessities in this tragedy, we cannot stand by while relief efforts are underway without taking action. We are halting our Boutiques from now until Saturday at 8AM ET. We ask that instead you take this time - as we are - to make a donation to the American Red Cross Haiti Relief and Development Effort.

Then, this weekend, as I was on a mad hunt for children's soccer cleats for my daughter (which they apparently do not carry anywhere in the entire county), I discovered fairly prominent "Donate to Haiti" graphics near the top of all pages on both Foot Locker's and Champs Sport's websites.

When you click on the links, the following page describes how the company (Champs is owned by Footlocker Inc.) has made a cash and footwear/apparel donation to Haiti and how you can too. There's even an easy way to send a text message that will make a $10 donation that simply gets charged on your next cell phone bill.

Melissa Joy Manning is another site I came across last week for a different post. She is donating 10% of all first quarter proceeds to benefit Haiti through the Red Cross. I like the fact that this company's donations are long-lived...it didn't just last a week or two, but an entire three months.

If you prefer to show your support openly, how about a To Haiti with Love t-shirt? They can be found at a number of retailers online and off. Theory is one (also in mens).

Are you a retailer supporting Haiti? Or a shopper whose favorite store is making in-kind donations or other efforts? Let us know about it by leaving a comment.

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